Question 1

Why Should I Choose Aevua Over Big Chains?

Accepted Answer

Choosing a provider is about trust, not just technology. While big chains often prioritize volume, relying on high-pressure sales tactics and locking clients into predatory 3-year financing plans, Aevua puts your needs first. We don't believe in forcing you to pay thousands upfront for 'unlimited' packages that you will likely never finish. Instead, our transparent pricing allows you to pay as you go or choose flexible options that actually match your hair growth cycle. Unlike the revolving door of staff at national franchises, you will be treated by dedicated specialists who know your skin and history, ensuring safer and more consistent results. Book a free consultation today for an honest assessment without the sales pitch.

Question 2

What makes the Aevua client experience unique?

Accepted Answer

At Aevua, we combine the clinical safety of a medical office with the comfort of a luxury spa. Every visit is designed to feel restorative, with no cold clinical rooms, no rushing, and absolutely no hidden fees. Our private lounge serves as a digital detox haven where members can relax before and after treatments, enjoying curated refreshments and a serene environment.

Question 3

Why should I choose laser hair removal over shaving?

Accepted Answer

Shaving is only a temporary fix that leaves nicks, razor burn, and stubble, and can lead to chronic irritation and ingrown hairs. Laser hair removal targets the follicle directly for permanent hair reduction, clearing up issues like ingrown hairs and saving you money compared to a lifetime of razors and creams.

Question 4

How does professional laser compare to at-home IPL devices?

Accepted Answer

At-home IPL devices lack the clinical power to permanently destroy the hair follicle, often only temporarily stunting growth. Our professional-grade lasers deliver focused, medical-grade energy directly to the root for lasting reduction, and are calibrated to safely treat all skin tones, unlike many one-size-fits-all IPL devices.

Question 5

How does Aevua's technology stand out from other spas?

Accepted Answer

We use advanced Dual-Wavelength Technology that delivers safe, effective results for all skin tones. Unlike older single-wavelength lasers, our system achieves up to 94% hair reduction while precisely protecting surrounding skin, backed by our premium Membership Plans for affordable, ongoing results.

Question 6

What makes the Aevua experience different from a medical clinic?

Accepted Answer

Traditional clinics can feel sterile and rushed, increasing anxiety. Aevua follows medical-grade safety protocols but delivers them in a relaxing luxury spa atmosphere, and our Membership Plans build a supportive, ongoing relationship rather than a one-time transactional visit.

Question 7

Why is laser hair removal so expensive?

Accepted Answer

High-quality laser hair removal requires medical-grade technology and specialized training, but inflated industry prices are often driven by overhead and sales commissions rather than treatment quality. Aevua eliminates unnecessary markups, offering a full 6-session package at $4,999 for all clients. Founding Members who joined during our limited-time launch offer continue to receive 50% off this rate for life.

Question 8

Is the Founding 150 offer still available?

Accepted Answer

Our Founding 150 program was a limited-time launch offer available to the very first 150 members who joined Aevua, rewarding their early trust with a lifetime 50% discount on select treatments and services. This program has now closed, as we've reached our 150-member cap. We're incredibly grateful to everyone who joined us in our early days and helped make Aevua what it is today — those Founding Members will continue enjoying their 50% lifetime savings for as long as their membership remains active. While the Founding 150 offer is no longer available, all new clients now benefit from our permanently lower, transparent pricing, including our full 6-session laser hair removal package at $4,999 (previously $8,000). Explore our current Memberships page for ongoing savings opportunities.

Question 9

What medical staff and safety standards does Aevua follow?

Accepted Answer

All clinical treatments at Aevua are performed under the direct oversight of our Medical Director, Dr. Jonathan Martinez, MD, a board-certified Internal Medicine physician licensed in New Jersey. Every protocol is reviewed and approved by Dr. Martinez to ensure medical-grade safety standards, and our team of RNs, NPs, and licensed aestheticians receive ongoing advanced training to keep your care both effective and safe.

Question 10

What are Aevua's business hours?

Accepted Answer

Aevua is open Monday 9:00 AM - 6:00 PM, Wednesday through Friday 9:00 AM - 6:00 PM, and Saturday 11:00 AM - 3:00 PM. We are closed Tuesdays and Sundays. You can reach our team at (201) 540-9549 or contact@aevua.com, or book online 24/7 through our Member Portal.

Question 11

How do I get started with my first treatment?

Accepted Answer

Every new client begins with an in-depth, complimentary consultation. One of our specialists will evaluate your skin type, discuss your aesthetic goals, and create a customized treatment plan tailored to your unique anatomy. You can schedule this initial visit online at aevua.com/book-now

Question 12

Is there a minimum age requirement for treatments?

Accepted Answer

Clients must be at least 18 years of age to receive clinical treatments at Aevua. Minors aged 16 and 17 may receive select services only with a parent or legal guardian present to provide written consent during the consultation.

Question 13

What services does Aevua offer?

Accepted Answer

Aevua offers a full range of medical aesthetic services including injectables (Botox, dermal fillers), laser hair removal, skin resurfacing, facials, body contouring, and personalized skincare treatments, all overseen by our Medical Director, Dr. Jonathan Martinez, MD.

Question 14

What are Aevua's hours of operation?

Accepted Answer

Aevua is open Monday 9:00 AM - 6:00 PM, Wednesday through Friday 9:00 AM - 6:00 PM, and Saturday 11:00 AM - 3:00 PM. We are closed Tuesdays and Sundays. Please call (201) 540-9549 or visit aevua.com to book an appointment.

Question 15

Where is Aevua located?

Accepted Answer

Aevua is located at 449 W Mt Pleasant Ave, Livingston, NJ 07039. You can reach us at (201) 540-9549 or contact@aevua.com to schedule your visit.

Question 16

Who oversees treatments at Aevua?

Accepted Answer

All treatments at Aevua are overseen by our Medical Director, Dr. Jonathan Martinez, MD, ensuring every service is performed to the highest medical and safety standards.

Question 17

Does Aevua offer membership programs?

Accepted Answer

Yes, Aevua offers three membership tiers — Reserve ($129/mo), Glow ($245/mo), and Diamond ($3,000/yr) — each providing banked service credits, discounts, priority booking, and exclusive member-only perks.

Question 18

How can I contact Aevua with general questions?

Accepted Answer

You can reach our team by calling (201) 540-9549 or emailing contact@aevua.com. We're happy to answer any questions about our services, memberships, or scheduling.

Question 19

Does Aevua offer a Founding Membership?

Accepted Answer

Our Founding Memberships were offered at launch with limited availability and are now closed. Please ask about our current Reserve, Glow, and Diamond membership tiers when you visit.

Question 20

Is there a cancellation or rescheduling policy?

Accepted Answer

We ask clients to provide at least 24 hours' notice to cancel or reschedule an appointment. Please call (201) 540-9549 or email contact@aevua.com as soon as possible if your plans change.

Question 21

How Long Does Each Session Take?

Accepted Answer

Session times vary depending on the specific treatment. Standard clinical skincare treatments take between 30 to 60 minutes, while laser hair removal or comprehensive IV therapy sessions can range from 45 to 90 minutes. Your specialist will provide an exact time estimate during your consultation.

Question 22

Do treatments require downtime or recovery?

Accepted Answer

Most of our clinical treatments, including laser hair removal and IV therapy, require little to no downtime, allowing you to return to your normal routine immediately. For deeper chemical peels or specific laser protocols, you may experience mild redness for 24-48 hours. Post-care guidelines will be fully detailed after your session.

Question 23

What treatments does Aevua offer?

Accepted Answer

Aevua offers a comprehensive range of medical aesthetic treatments including laser hair removal, laser skin care, clinical skin treatments, IV therapy, corrective chemical peels, microneedling, booster injections, body contouring, neuromodulator injections (Botox/Dysport), and medical weight loss, all overseen by our Medical Director, Dr. Jonathan Martinez, MD.

Question 24

How do neuromodulator injections (Botox/Dysport) work?

Accepted Answer

Neuromodulator injections (such as Botox and Dysport) work by temporarily relaxing targeted facial muscles to smooth the appearance of fine lines and wrinkles. Results typically appear within 3-7 days and last 3-4 months. Your specialist will customize your treatment plan during a consultation.

Question 25

How many laser hair removal sessions will I need?

Accepted Answer

Laser hair removal targets the hair follicle with medical-grade light energy to disable future growth. Most clients need a series of sessions spaced 4-6 weeks apart to target hair in different growth cycles, with visible reduction after just a few sessions.

Question 26

What does a corrective chemical peel treat?

Accepted Answer

Corrective chemical peels use customized acid formulations to exfoliate the skin's surface, improving tone, texture, and clarity while addressing concerns like sun damage, acne, and fine lines. Peel strength and downtime vary based on your skin's needs, and your specialist will recommend the right depth for your goals.

Question 27

What is microneedling and what does it treat?

Accepted Answer

Microneedling creates controlled, micro-injuries in the skin to stimulate your body's natural collagen and elastin production, improving texture, tone, acne scarring, and fine lines over a series of treatments.

Question 28

What are the benefits of IV therapy?

Accepted Answer

IV therapy delivers vitamins, minerals, and hydration directly into the bloodstream for fast absorption, supporting energy, immunity, skin health, and recovery. Our specialists will help you select the formula best suited to your wellness goals.

Question 29

What are booster injections used for?

Accepted Answer

Booster injections deliver targeted vitamins, biotin, or other wellness compounds to support specific goals like energy, immunity, or skin health, and can complement your ongoing treatment or wellness plan.

Question 30

What can body contouring treatments help with?

Accepted Answer

Our body contouring treatments use non-invasive technology to reduce stubborn fat and tighten skin in targeted areas, with results that build gradually over a series of sessions and minimal to no downtime.

Question 31

How does Aevua's medical weight loss program work?

Accepted Answer

Aevua's medical weight loss program combines physician-guided treatment plans, which may include prescription medication, with personalized support to help you achieve sustainable results. A consultation with our medical team is required to determine your eligibility and customize your plan.

Question 32

Can I combine multiple treatments into one visit or plan?

Accepted Answer

Yes, many of our treatments can be combined or layered into a personalized treatment plan for enhanced results. Your specialist will help design a plan that safely sequences your treatments for the best outcome.

Question 33

Where can I see pricing for these treatments?

Accepted Answer

All current pricing is available online at aevua.com/book-now. We also offer package pricing for treatments that require a series of sessions, such as laser hair removal and microneedling, for better long-term value.

Question 34

What wellness products does Aevua offer?

Accepted Answer

We offer a curated selection of medical-grade skincare, supplements, and at-home recovery products recommended by our specialists to complement your in-office treatments. All products are vetted for safety and efficacy before being added to our shelves.

Question 35

Can I purchase wellness products without booking a treatment?

Accepted Answer

Yes, our retail wellness products are available for purchase in-office or online, even if you are not currently receiving a treatment.

Question 36

Do you offer personalized product recommendations?

Accepted Answer

Yes, your specialist will recommend a tailored home-care routine based on your skin type, goals, and any in-office treatments you receive.

Question 37

What skincare brands does Aevua carry?

Accepted Answer

We carry premium, medical-grade skincare lines including SkinCeuticals and KinAesthetics, chosen for their clinically proven ingredients and results.

Question 38

Are skincare consultations available virtually?

Accepted Answer

Skincare consultations are offered in-person only. This allows our specialists to accurately assess your skin in person and ensures the most reliable, trustworthy recommendations for both you and our team.

Question 39

Do you offer skin analysis technology?

Accepted Answer

Yes, we use advanced skin analysis technology during consultations to evaluate your skin's condition and help your specialist build a personalized treatment and product plan.

Question 40

Can I return skincare products if I change my mind?

Accepted Answer

Unopened and unused products in their original packaging may be returned or exchanged within a reasonable window of purchase. Opened or used products cannot be returned due to health and safety standards followed across the medical aesthetics industry. Please contact us at contact@aevua.com for assistance with a return.

Question 41

How do I know which products are right for my skin type?

Accepted Answer

During your consultation, your specialist will evaluate your skin type, concerns, and goals — often using our in-office skin analysis technology — to recommend products best suited to your needs.

Question 42

Are the skincare products used in-office the same ones sold at retail?

Accepted Answer

Yes, the medical-grade products used during your in-office treatments, such as SkinCeuticals and KinAesthetics, are also available for purchase to maintain your results at home.

Question 43

How often should I restock my skincare products?

Accepted Answer

This depends on your specific routine and product usage, but most clients restock core products like cleansers, serums, and SPF every 1-3 months. Your specialist can help you plan ahead so you never run out.

Question 44

Can skincare products be included in my membership benefits?

Accepted Answer

Yes, Aevua membership tiers include discounts on skincare products in addition to treatments, and banked service credits can often be applied toward retail purchases as well.

Question 45

Do you offer skincare products for sensitive skin?

Accepted Answer

Yes, our specialists can recommend gentle, medical-grade formulations suited for sensitive skin as part of your personalized skincare consultation.

Question 46

Is sunscreen recommended after in-office treatments?

Accepted Answer

Yes, daily broad-spectrum sunscreen is strongly recommended after most treatments to protect your results and overall skin health. Your specialist will provide specific guidance based on your treatment.

Question 47

How should I prepare for my treatment?

Accepted Answer

Avoid sun exposure, tanning, and certain exfoliating products for at least 48 hours before your appointment. Your specialist will provide specific pre-treatment instructions during your consultation.

Question 48

What aftercare is required following treatment?

Accepted Answer

Aftercare varies by treatment, but generally includes avoiding direct sun exposure, using gentle skincare products, and staying hydrated. Your specialist will give you detailed aftercare instructions specific to your service.

Question 49

When will I see results?

Accepted Answer

Results vary by treatment type. Some services show visible improvement within days, while others, like laser hair removal, require multiple sessions over several months for full results.

Question 50

Can I wear makeup or apply skincare products right after my treatment?

Accepted Answer

It depends on the treatment. For most injectables, avoid makeup for at least 4-6 hours. For laser or resurfacing treatments, your specialist will advise a longer wait and recommend gentle, fragrance-free products until skin has fully recovered.

Question 51

Is it normal to experience swelling, bruising, or redness after treatment?

Accepted Answer

Mild swelling, bruising, or redness is a common and temporary side effect for many injectable and energy-based treatments. These effects typically subside within a few days. Contact us at (201) 540-9549 if you experience unusual pain or symptoms that persist.

Question 52

How soon before an event or vacation should I schedule my treatment?

Accepted Answer

We recommend scheduling injectables 2-3 weeks before a big event to allow swelling to resolve, and laser or resurfacing treatments 4-6 weeks in advance since they may involve visible downtime. Book early since popular time slots fill quickly.

Question 53

What should I avoid doing before my appointment?

Accepted Answer

Avoid alcohol, blood-thinning medications (like aspirin or ibuprofen unless prescribed), and excessive sun exposure for at least 24-48 hours before treatment. Also avoid retinoids or exfoliating skincare products in the days leading up to your visit.

Question 54

Can I exercise or work out after my treatment?

Accepted Answer

We recommend avoiding strenuous exercise for 24-48 hours after most treatments to minimize swelling and allow proper healing. Your specialist will provide personalized guidance based on your specific treatment.

Question 55

Who should I contact if I have questions about my treatment prep or recovery?

Accepted Answer

Our team is happy to help with any pre- or post-treatment questions. Call us at (201) 540-9549 or email contact@aevua.com, and one of our specialists will guide you through your specific preparation or aftercare needs.

Question 56

Will I need to avoid certain foods or supplements before treatment?

Accepted Answer

For most treatments, we recommend avoiding blood-thinning supplements (fish oil, vitamin E, ginkgo) and alcohol for 24-48 hours before your appointment to minimize bruising. Your specialist will provide specific pre-treatment instructions based on your procedure.

Question 57

What benefits are included in Aevua Membership plans?

Accepted Answer

Aevua offers three membership tiers — Reserve ($129/mo), Glow ($245/mo), and Diamond ($3,000/yr) — each including banked service credits, discounts on treatments and skincare products, priority booking, exclusive member-only promotions, and access to our private lounge. Memberships are designed to integrate premium self-care seamlessly into your lifestyle, with unused service credits rolling over monthly for as long as your membership stays active.

Question 58

Can I cancel or pause my monthly membership?

Accepted Answer

Yes. Reserve and Glow memberships are month-to-month and can be canceled with 30 days' written notice before your next billing date. Membership dues are non-refundable, and your benefits remain active through the end of your paid period.

Question 59

What is the difference between the Reserve, Glow, and Diamond memberships?

Accepted Answer

Reserve ($129/mo) offers 10% off injectables and body contouring, 20% off other services, and a $129 monthly service credit. Glow ($245/mo) includes one complimentary treatment from our Glow Menu monthly plus 10-20% off eligible services. Diamond ($3,000/yr) is our top tier with $3,300 in annual banked credit, 20% off all eligible services, 2x 50% off guest passes monthly, a complimentary add-on per treatment, and a 48-hour priority booking window.

Question 60

How do banked service credits work?

Accepted Answer

Each membership tier includes a monthly or annual service credit that is banked to your account and can be applied toward eligible treatments or products. Unused credits roll over each month as long as your membership remains active, so you never lose value.

Question 61

Can I upgrade or downgrade my membership tier?

Accepted Answer

Yes, you may upgrade or downgrade your membership at any time by contacting our team at contact@aevua.com or calling (201) 540-9549. Changes take effect at the start of your next billing cycle.

Question 62

Are membership dues refundable if I decide to cancel?

Accepted Answer

No, membership dues are non-refundable. However, if you cancel, your benefits and any banked service credits remain active and usable through the end of your current paid billing period.

Question 63

Is there a limit to how many services I can book using my membership credit?

Accepted Answer

There is no cap on the number of services you can book, as long as you have sufficient banked credit or are willing to pay any difference. Higher tiers like Diamond include additional monthly credit and a complimentary add-on per treatment for even more flexibility.

Question 64

Are Founding Memberships still available?

Accepted Answer

Founding Memberships were a limited-time offer for our earliest clients and are no longer being accepted. Current members enrolled during that window retain their locked-in rate and benefits for as long as their membership remains active.

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