Appointment & Booking Policy
Updated October 15, 2026
Booking and payment authorization
Book through the available online booking service, by calling (973) 313-5601, in person, or by emailing contact@aevua.com. Email requests are subject to confirmation. A valid authorized payment method and $40 deposit are required under our standard booking policy. The deposit is applied to the scheduled service price when the appointment is completed. The price, deposit and possible fees must be disclosed before booking. Providing a card does not authorize unrelated or undisclosed charges.
Confirmation and annual forms
Check the date, time, service and location in your confirmation. Reminders are a convenience and are not guaranteed. Contact us about an error or if you have not received confirmation. Patients ordinarily complete intake and treatment forms once every 12 months, not at every appointment. Staff track annual renewal and confirm relevant health changes, the current treatment plan and willingness to proceed at each visit. A material change or legal requirement may require additional specific consent sooner. Booking or payment does not guarantee medical eligibility or same-day treatment.
Canceling or rescheduling
Give at least 48 hours' notice measured backward from the scheduled appointment time. For a Tuesday 2 p.m. appointment, timely notice is due by Sunday 2 p.m. Call (973) 313-5601 or email contact@aevua.com. An after-hours voicemail or received email is timed when received. You may also use an available portal cancellation function and retain its confirmation. SMS is not accepted as official cancellation notice. If an online function is unavailable, use phone or email; contact us if no acknowledgment arrives.
Standard fees
A cancellation or reschedule with less than 48 hours' notice ordinarily incurs 50% of the scheduled service's full retail price before discounts, promotions, vouchers, membership benefits or credits. A no-show incurs the separate 50% fee plus forfeiture of the $40 deposit. A no-show includes failure to attend without notice, cancellation less than two hours before the appointment, or arriving more than 15 minutes late when the clinician determines safe, adequate treatment cannot be completed.
Staff review and manually process fees using the authorized payment method; Mangomint does not automatically charge cancellation or no-show fees. We explain the calculation and handling of any deposit or credit. We do not impose both a late-cancellation fee and a no-show fee for the same missed appointment. Timely changes do not incur those fees; confirm whether your deposit is refunded or transferred under the terms accepted at booking. No undisclosed forfeiture is created by this page.
Member and offer exceptions
Existing written membership and promotional exceptions remain effective. Published founding descriptions include a once-per-calendar-year grace cancellation and special credit-preservation arrangements; eligibility and the applicable amount must be checked against the actual member agreement before charging. Conflicting website summaries do not authorize a larger fee or loss of purchased rights. Any specific offer's more favorable accepted terms are honored. The $40 deposit and standard fees apply unless a disclosed written exception applies.
Late arrival and preparation
A short grace period may be possible, subject to safe treatment and the remaining schedule. Arriving 11–15 minutes late may require a shorter, clinically adequate session or rescheduling; staff explain any price or fee before you agree. We never perform an unsafe or incomplete treatment simply to keep the appointment. Other patients' appointments will not be delayed to accommodate lateness.
Follow the individualized preparation instructions for your actual treatment and tell us promptly about health changes, sun exposure, reactions or a preparation problem. Do not stop prescribed medication without the prescribing clinician's guidance. A preparation issue or medical postponement is reviewed individually; it is not automatically a chargeable failure. Any additional preparation cost must be disclosed and accepted before it is incurred. Emergencies, medical concerns and reasonable accommodation requests receive individual review.
Guests, minors and accessibility
Contact us before arranging a minor's visit so we can confirm the service's age restrictions and required representative consent. Do not assume all services are available to anyone aged 12–17. For safety, please arrange care for young children who are not patients; contact us about an accommodation need. Treatment-room guests require the patient's permission and appropriate privacy and safety arrangements. HIPAA does not categorically prohibit a support person, guardian or interpreter. We assess accommodation and service-animal requests under applicable law without a blanket treatment-room exclusion.
Repeated missed appointments
Repeated missed appointments may lead to discussed prepayment or scheduling restrictions consistent with accepted terms and law. Any membership or clinical relationship termination must preserve applicable refunds, records access, necessary follow-up and professional continuity-of-care duties. This policy does not authorize abandonment or retaliation for a protected complaint.
Questions and urgent care
For scheduling or fee review, call (973) 313-5601 or email contact@aevua.com. Aevua Medical Spa, 449 W Mt Pleasant Ave, Suite 1, Livingston, NJ 07039. Do not send sensitive medical details in ordinary email; request an appropriate channel. For an emergency, call 911. Nothing here waives nonwaivable consumer or patient rights.