Refund and Cancellation Policy
This Refund and Cancellation Policy explains how refunds, corrective treatments, membership dues, packages, and product returns are handled at Aevua. Please read it carefully before purchasing services or products.
1. Clinical Services Refund Policy
1.1 No Refunds for Services Rendered
All sales of clinical services are final. Once a service has been performed, no refunds will be issued, regardless of satisfaction with results. Aesthetic medicine is inherently subjective, and individual results vary significantly based on biological factors outside our control.
1.2 Dissatisfaction and Corrective Treatments
If you are dissatisfied with treatment results, you may request a "Correction Assessment." The practitioner will assess whether corrective treatment is appropriate and may offer corrective treatments at no charge or reduced cost, at their discretion.
Monetary refunds will not be issued, even if corrective treatment is provided.
Timeframe for Correction Requests:
- Neurotoxin (Botox/Dysport): Within 14 days of treatment
- Dermal Fillers: Within 21 days of treatment
- Laser treatments: Within 30 days of treatment
- Chemical peels: Within 14 days of treatment
Requests made outside these windows may not be eligible for corrective treatment.
1.3 Free or Promotional Services
For services received as part of promotional offers, membership perks, or complimentary add-ons:
All paid services must be completed before complimentary services.
Complimentary services have no monetary refund value.
Membership Service Credits must be used before "free" promotional services.
2. Membership Dues Refund Policy
2.1 No Refunds on Membership Dues
Membership dues (monthly or annual fees) are non-refundable under all circumstances, including:
- Voluntary cancellation
- Relocation
- Dissatisfaction with services
- Change in financial circumstances
- Medical conditions preventing treatment
- Involuntary termination due to policy violations
2.2 Pro-Rated Refunds Not Provided
If you cancel your membership mid-cycle, you will not receive a pro-rated refund for the unused portion of the month or year.
Your membership benefits will remain active through the end of your paid period, and no partial refunds will be issued.
3. Pre-Paid Packages and Service Credit Refund Policy
3.1 No Cash Refunds for Packages
Pre-paid treatment packages (for example, a 6-pack of laser hair removal sessions) are non-refundable for cash.
However, unused package sessions may:
- Be transferred to other services of equal or greater value
- Be retained indefinitely (packages do not expire) for future use
- Be gifted to an immediate family member with advance approval and completion of all necessary intake forms by the recipient
3.2 Service Credit Forfeiture Upon Cancellation
Membership Service Credits are forfeited upon membership cancellation or non-renewal.
- No refund or cash value will be provided for unused credits.
- Credits cannot be transferred to another individual.
- Credits cannot be cashed out.
- Credits cannot be exchanged for Boutique products.
Exception: If Aevua discontinues operations or closes the location where you are a member, unused Service Credits will be refunded at a rate of $0.50 per $1.00 of credit value.
4. Boutique Product Return and Refund Policy
4.1 Unopened Product Returns
Medical-grade skincare and wellness products may be returned if they are:
- Unopened and unused
- In original packaging
- Returned within 14 days of purchase
- Accompanied by the original receipt or proof of purchase
Refund Method:
Full refund to the original payment method, or
Boutique Credit (your choice)
4.2 Opened or Used Products
For health, safety, and regulatory reasons, opened or used skincare products cannot be returned or refunded, even if unused portions remain.
Exception for Allergic Reactions:
If you experience a documented allergic reaction to a Boutique product:
- Contact us within 48 hours of the reaction.
- Provide photographic documentation if possible.
- Schedule a consultation with our clinical team.
At our discretion, we may offer:
- An exchange for an alternative product, or
- Boutique Credit.
This exception applies only to genuine allergic reactions and not to:
- Normal adjustment periods
- Mild redness or tingling
- Dissatisfaction with scent or texture
4.3 Damaged or Defective Products
If you receive a product that is:
- Damaged during shipping
- Defective or expired
- The incorrect item
Contact us within 7 days of delivery and provide:
- Your order number
- Photographs of the product
- A description of the issue
We may provide, at our discretion:
- A full refund
- A replacement product shipped at no charge
- Boutique Credit
4.4 Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Gift cards or gift certificates
- Promotional or sample-size products received free of charge
- Clearance or discontinued items marked "Final Sale"
- Digital products or online courses once accessed
5. Chargeback and Refund Request Procedures
5.1 Refund Request Process
To request a refund for an eligible item:
- Contact us within the applicable return window.
- Provide your order or transaction details.
- Explain the reason for the return.
- Obtain a Return Merchandise Authorization (RMA) number, if applicable for product returns.
Refunds are typically processed within 10–14 business days after receipt of returned merchandise or approval of the refund request.
5.2 Do Not Initiate Chargebacks
Before initiating a credit card chargeback, please contact us directly to resolve any billing disputes.
Chargebacks have serious consequences and should only be used for:
- Fraudulent charges
- Unauthorized charges
They should not be used for disputes over services rendered or dissatisfaction with treatment results.
Contact Information
Phone: (201) 540-9549
Email: contact@aevua.com
Address: 449 W Mt Pleasant Ave, Livingston, NJ 07039