Shipping Policy
Updated October 15, 2026
This policy applies to physical products ordered from Aevua. Available destinations, methods, charges and restrictions are disclosed before checkout. Treatment purchases do not constitute shipment of prescription medication; lawful prescribing and dispensing require separate arrangements.
Processing and delivery
Usual processing is 1–3 business days, excluding weekends and holidays, or 3–5 business days during peak periods. Orders received after 5 p.m. Eastern Time generally begin processing the next business day. Standard delivery is generally estimated at 3–5 business days after shipment. Expedited or overnight service applies only when offered for the item and destination. Confirm the promised shipment date and shipping option at checkout; processing and transit times are separate.
If we cannot ship within the promised time, or the legally applicable period when no time was promised, we will provide the required delay notice, revised estimate and opportunity to consent to the delay or cancel for a prompt refund. Further delays are handled under applicable consumer-protection requirements. Carrier delays do not waive those duties.
Tracking and addresses
When available, shipment confirmation includes tracking; carrier updates may take time. Check your address before ordering and contact us promptly about changes. We will explain any actual, lawful redelivery cost before arranging it. An address mistake does not automatically eliminate all refund or delivery rights.
Damage and missing orders
Contact contact@aevua.com or (973) 313-5601 promptly about damage, incorrect items or missing deliveries. Keep packaging and photographs if reasonably possible and provide your order number. Reporting within seven days helps investigation but does not shorten statutory rights or excuse hidden defects. We investigate with the carrier and provide the refund, replacement or other remedy required by the transaction and applicable law. A delivered scan is evidence to investigate, not an automatic waiver of a claim. Store credit does not replace a cash refund where one is legally required.
Destinations and restrictions
Only destinations and shipping options offered at checkout are currently available. International availability, import restrictions, customs charges and responsibility for them must be disclosed before purchase. Any deduction for a refused shipment must reflect disclosed, lawful costs and preserve required refund rights. Restricted products may require ground shipping. Confirm P.O. box eligibility before ordering.
Returns and assistance
See the Refund & Cancellation Policy for returns. Nothing here limits remedies for defective, misdescribed or undelivered goods or payment-provider dispute rights.
Aevua Medical Spa, 449 W Mt Pleasant Ave, Suite 1, Livingston, NJ 07039. Phone: (973) 313-5601. Email: contact@aevua.com.