1. Order Processing Time
Orders process within 1–3 business days, excluding weekends and holidays. Customers receive a notification when their order ships.
- High Volume: During peak periods, processing may extend to 3–5 business days, with email notification of significant delays.
- Cut-off Times: Orders placed after 5:00 PM EST process the following business day.
1. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout through major carriers (USPS, UPS, FedEx).
- Standard Shipping: 3–5 Business Days
- Expedited Shipping: 2 Business Days
- Overnight Shipping: 1 Business Day
Aevua disclaims liability for carrier delays after a package departs from our facility.
3. Shipment Confirmation & Order Tracking
Shipment confirmation emails include tracking numbers, which become active within 24 hours.
4. International Shipping
Shipping is available to a limited number of countries.
- Duties, Taxes, Customs: Customers bear responsibility for all customs fees, tariffs, taxes, and VAT.
- Refusal: Refused shipments result in customer responsibility for original shipping, import fees, and return costs, which are deducted from any refund.
5. Damages, Lost, or Stolen Packages
Aevua disclaims liability for damage or loss during shipping.
- Damaged Items: Customers should preserve the packaging and contact [contact@aevua.com](mailto:contact@aevua.com) within 48 hours with photos of the damage.
- Lost/Stolen: Aevua holds no responsibility for packages marked delivered. Signature-required shipping is recommended.
Shipping Restrictions
- P.O. Boxes are not accepted.
- Hazardous materials may require ground shipping; customers receive notification at checkout.
Incorrect Shipping Addresses
Customers are responsible for ensuring address accuracy. Aevua holds no responsibility for incorrect addresses; re-shipping costs fall to the customer.
Returns Policy
Please reference the Refund Policy for details on returns and exchanges.
Contact Us
- Email: contact@aevua.com
- Phone: 201-540-9549
- Address: 449 W Mt Pleasant Ave, Livingston, New Jersey, 07039, USA