Membership Terms & Conditions

MEMBERSHIP PROGRAMS AND FOUNDING PHASES

1. Overview of Membership Structure

Aevua offers tiered membership programs designed to provide consistent aesthetic maintenance, exclusive benefits, and significant cost savings for committed clients. Membership tiers include:

Standard Membership Tiers:

Annual Diamond: 20% discount, 12-month commitment
Monthly Platinum: 15% discount, month-to-month
Monthly Gold: 10% discount, month-to-month
Monthly Silver: 5% discount, month-to-month
Custom Membership: Tailored packages based on individual needs

Once a Founding Phase reaches capacity at a specific location, it is permanently closed. No exceptions will be made, and no additional enrollments will be permitted at that discount level, even if current members cancel or forfeit their status.

2. Discount Application Rules

Eligible for Founding Discount:

All Clinical Services at posted Boutique Standard Rates
Most retail Boutique products (exclusions may apply)
Treatment packages when purchased at regular pricing

Not Eligible for Founding Discount Stacking:

"Flash Sales" or limited-time promotional pricing
Third-party vendor promotions (e.g., manufacturer rebates)
Gift certificates or value cards purchased at a discount
Services already discounted through insurance, employer wellness programs, or other external sources

When both a Founding Member discount and a promotional price are available, you may choose whichever provides the greater savings, but discounts cannot be combined or "stacked" unless explicitly stated in the promotion terms.

3. Membership Enrollment and Auto-Renewal

3.1 Enrollment Process

To enroll in an Aevua membership:

Complete the online enrollment form via the Member Portal or in-person enrollment
Select your desired membership tier
Provide payment method information (credit/debit card or ACH bank account)
Review and accept the Membership Agreement and these Terms
Authorize automatic recurring charges
Receive confirmation and welcome materials

3.2 Automatic Recurring Billing

By enrolling in any Aevua membership, you explicitly authorize us to automatically charge your designated payment method on a recurring basis according to your membership tier:

Monthly Memberships: Charged on the same calendar day each month (or the nearest business day if that day does not exist in a given month)
Annual Memberships: Charged annually on the anniversary of your enrollment date

You are responsible for:

Maintaining a valid, current payment method on file
Ensuring sufficient funds are available for each billing cycle
Updating payment information if your card expires or account changes
Notifying us immediately if unauthorized charges occur

AUTO-RENEWAL NOTICE:

Certain membership plans renew automatically and your designated payment method will be charged on a recurring basis until you cancel. You may cancel at any time by submitting a written request through the Member Portal, by email, or by mail. By enrolling, you affirmatively consent to automatic renewal and recurring charges. By enrolling in a membership, you authorize Aevua to charge your designated payment method on a recurring basis in compliance with New Jersey’s Automatic Renewal Law.

3.3 Failed Payment and Account Suspension

If payment fails for any reason (insufficient funds, expired card, etc.):

Day 1: Automated email notification sent requesting payment method update
Day 7: Second notice sent; membership benefits temporarily suspended
Day 14: Account placed on hold; inability to book appointments or access Member Portal
Day 30: Membership subject to administrative cancellation; Founding Member status may be forfeited

We reserve the right to charge a failed payment processing fee of $25 for each unsuccessful payment attempt.

To reinstate a suspended membership, you must:

Update your payment method
Pay all outstanding balances, including late fees
Pay a $50 reactivation fee (waived for first-time payment failures)

4. Service Credits and Rollover Policies

4.1 Monthly Service Credit Allocation

Certain membership tiers include monthly Service Credits, which represent a pre-allocated dollar value that can be applied toward eligible Clinical Services:

Credits are deposited to your account on your monthly billing date
Credits can be used for any eligible Clinical Service
Credits cannot be redeemed for cash
Unused credits roll over to subsequent months as long as membership remains active

4.2 Rollover Limitations

Service Credits accumulated while your membership is active will roll over month-to-month with no expiration
Upon membership cancellation or non-renewal, all unused Service Credits are forfeited and cannot be redeemed, refunded, or transferred
If your account is suspended due to non-payment, credits will not accrue during the suspension period

4.3 "Buddy Pass" Gifting Program

Active members in good standing may gift unused Service Credits to a friend or family member ("Buddy Pass") under the following conditions:

The recipient must complete all required intake forms and consultations
The recipient must be medically eligible for the intended treatment
Buddy Passes are subject to scheduling availability
One Buddy Pass per membership per month
The gifting member's account must be current (no past-due balances)
The Buddy Pass recipient receives the service at the member's discount rate

Gift cards and prepaid services comply with New Jersey gift card laws, including prohibitions on expiration dates of less than 24 months (N.J.S.A. 56:8-110 et seq.). All other membership terms from your original document remain in effect.

5. Membership Cancellation and Termination

5.1 Voluntary Cancellation by Member

To cancel your membership, you must provide written notice via one of the following methods:

Submit a cancellation request through the Member Portal
Email cancellation request to members@aevua.com
Mail written cancellation to: Aevua Medical Spa, Attn: Membership Services, [Address], New Jersey [ZIP]

Notice Requirements:

Founding Members and Annual Plans: 30-day advance written notice required
Monthly Standard Members: 30-day advance written notice required
Cancellation becomes effective at the end of the notice period
Monthly charges will continue through the end of the notice period

5.2 Early Termination Fees

For Monthly Platinum, Gold, or Silver Members who cancel during a minimum commitment period (if applicable):

Termination Fee: $100
Fee is waived if canceling after the minimum commitment period has ended

5.3 Involuntary Termination by Aevua

Aevua reserves the right to terminate your membership immediately and without prior notice under the following circumstances:

Violation of these Terms or any Additional Terms
Abusive, threatening, or inappropriate behavior toward staff or other patients
Repeated no-shows or late cancellations (three or more in a 12-month period for Founding Members)
Failure to pay outstanding balances after repeated attempts to collect
Providing false information on medical history or intake forms
Misuse of Member Portal or website features
Violation of our photography/recording policies
Illegal activity on premises

In the event of involuntary termination:

No refund of membership dues will be provided
All unused Service Credits are forfeited
Founding Member status is permanently revoked with no opportunity for reinstatement
You may be prohibited from future enrollment in membership programs
Outstanding balances remain due and payable

6. Pricing Stability and Rate Increases

6.1 Standard Member Pricing

Standard (non-Founding) membership tier pricing is subject to change at any time with 30-day advance notice. Notice of membership fee increases will be provided via:

Email to your address on file
Member Portal notification
Posted notice on the Website

You may cancel your membership without penalty within 30 days of receiving notice of a price increase.