1. INTRODUCTION AND ACCEPTANCE OF TERMS

1.1 Agreement to Terms

Welcome to Aevua Medical Spa (“Aevua,” “we,” “us,” or “our”). These Comprehensive Terms and Conditions (“Terms,” “Agreement,” or “Terms of Use”) constitute a legally binding agreement between you (“you,” “your,” “User,” “Member,” “Patient,” or “Client”) and Aevua Medical Spa, a medical aesthetics practice operating in the State of New Jersey.

By accessing our website, scheduling appointments, purchasing products or services, enrolling in membership programs, or otherwise engaging with Aevua, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any automatic-renewal terms presented at the time of enrollment as required under New Jersey’s Automatic Renewal Law (N.J.S.A. 56:12-1 et seq.).

These Terms do not replace or supersede any treatment-specific informed consent forms, which govern the clinical and medical aspects of your care.

1.2 Scope of Application

These Terms apply to:

• All visitors to and users of the Website

• All patients receiving clinical services at Aevua facilities

• All purchasers of products through our Boutique (online or in-person)

• All membership program participants

• All individuals participating in consultations, assessments, or treatments

• All users of our Treatment Quiz, Member Portal, and other digital tools

1.3 Legal Capacity and Authority

By agreeing to these Terms, you represent and warrant that:

• You are at least 18 years of age or the age of majority in New Jersey

• You have the legal capacity to enter into binding contracts

• If accepting on behalf of an organization, you have the authority to bind that organization

• You are not prohibited from receiving services under applicable laws

1.4 Modification Rights

We reserve the right to modify, amend, or update these Terms at any time in our sole discretion. Material changes will be communicated through:

• Prominent notice on the Website homepage

• Email notification to registered Members

• In-facility posting at our New Jersey location(s)

• Direct communication during scheduled appointments

Your continued use of our services following any modifications constitutes acceptance of the updated Terms. The "Last Updated" date at the top of this document indicates when the most recent changes were made.

1.5 Additional Terms and Policies

Certain services, features, or programs may be subject to additional terms, conditions, policies, or agreements ("Additional Terms"). In the event of any conflict between these Terms and Additional Terms, the Additional Terms shall control with respect to that specific service, feature, or program, unless expressly stated otherwise. Additional Terms may include but are not limited to:

• Membership-specific agreements

• Treatment-specific informed consent forms

• Boutique product purchase terms

• Special promotion or contest rules

• Medical Director supervisory agreements

 

2. DEFINITIONS

For purposes of these Terms, the following definitions apply:

"Aevua" or "we" refers to Aevua Medical Spa, including all founders, owners, officers, employees, independent contractors, medical directors, clinical advisors, and authorized representatives.

"Boutique" refers to our retail platform for medical-grade skincare products, wellness supplements, and aesthetic accessories, available both online at www.aevua.com and in-person at our facility.

"Boutique Standard Rate" means the regular, non-discounted pricing for clinical services as published on our Website or in-facility price lists, subject to change without prior notice.

"Clinical Services" refers to all aesthetic medical treatments, procedures, and consultations provided at Aevua, including but not limited to: laser hair removal, neuromodulator injections (Botox, Dysport, Xeomin), dermal fillers, chemical peels, microneedling, IV nutrient therapy, platelet-rich plasma (PRP) treatments, and medical-grade facials.

"Founding Member" refers to participants in our limited-enrollment Founding Phases (Diamond, Platinum, Gold) who receive lifetime percentage discounts on Boutique Standard Rates in exchange for specific commitments and early adoption of membership benefits.

"Good Faith Exam" (GFE) refers to the initial clinical assessment required under New Jersey medical practice regulations (N.J.A.C. 13:35-6.6) to establish a bona fide patient-provider relationship before the administration of certain treatments.

"Member Portal" refers to the secure, password-protected section of our Website where Members can manage appointments, view treatment history, access membership benefits, and communicate with our team.

"Medical Director" refers to the licensed physician responsible for clinical oversight, protocol approval, and supervisory functions as required by N.J.S.A. 45:9-27.15 and N.J.A.C. 13:35-6.6.

“Protected Health Information (PHI)” means individually identifiable health information as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

"Service Credit" refers to the monthly allotment of treatment value included in certain membership tiers, redeemable toward eligible Clinical Services.

“Telemedicine Services” refers to remote clinical interactions conducted in compliance with N.J.S.A. 45:1-62 and applicable Board of Medical Examiners regulations.

"Treatment Quiz" refers to our proprietary online assessment tool designed to provide general aesthetic guidance and treatment recommendations based on user-provided information.

 

3. ELIGIBILITY AND AGE REQUIREMENTS

3.1 Minimum Age Requirement

To purchase services or products from Aevua, you must be at least eighteen (18) years of age. In accordance with New Jersey law governing medical consent (N.J.S.A. 9:17A-1 et seq.), individuals under the age of 18 may not independently consent to elective aesthetic medical treatments. Parents or guardians must sign all HIPAA authorizations and consent forms for minors.

 

3.2 Parental Consent for Minors

Certain non-invasive treatments may be made available to minors aged 16-17 with written parental or legal guardian consent and the parent/guardian's physical presence during the initial consultation and all treatment sessions. The decision to treat minors remains at the sole discretion of our Medical Director and treating practitioners.

Services generally not available to minors include:

• Injectable neuromodulators (Botox, Dysport)

• Injectable dermal fillers

• Laser hair removal of sensitive areas

• Chemical peels of moderate to deep depth

• Any treatment requiring sedation or anesthesia

3.3 Medical Contraindications

Regardless of age, certain medical conditions, medications, or circumstances may render you ineligible for specific treatments. Our practitioners reserve the right to:

• Decline treatment if medical contraindications exist

• Require medical clearance from your primary care physician

• Postpone treatment until contraindications are resolved

• Modify treatment protocols based on your medical history

3.4 Pregnancy and Nursing

In accordance with standard medical practice and abundant caution, Aevua does not provide most aesthetic treatments to individuals who are pregnant, potentially pregnant, or currently nursing. Exceptions may be made for certain non-invasive, topical treatments at the discretion of our Medical Director.

You must immediately inform us if you become pregnant or begin nursing during the course of a treatment plan, as this may necessitate discontinuation or modification of your care plan.

 

4. MEDICAL AND CLINICAL DISCLAIMERS

4.1 No Medical Advice via Website

IMPORTANT NOTICE: All content available on the Website, including but not limited to text, graphics, images, videos, blog posts, treatment descriptions, before-and-after photographs, and results from the Treatment Quiz, is provided solely for general informational and educational purposes. Such content does not constitute medical advice, diagnosis, or treatment recommendations.

The information presented on this Website is not intended to be, and should not be interpreted as, a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider. You should always consult with an appropriately licensed medical professional regarding any questions or concerns about your specific health condition, medical history, or suitability for any particular treatment.

Aevua does not provide emergency medical services. If you are experiencing a medical emergency, call 911 immediately.  Nothing in these Terms shall be construed as a waiver of your rights under the New Jersey Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.).  Treatment outcomes vary significantly between individuals. Before-and-after photographs are illustrative only and do not guarantee similar results.  Some treatments may involve off-label use of FDA-approved products. Off-label use will be disclosed in your informed consent.

 

4.2 No Patient-Provider Relationship via Website Use

Your use of this Website, including submission of contact forms, completion of the Treatment Quiz, review of treatment information, or any other interaction with our digital platforms, does not create or establish a patient-provider, doctor-patient, or clinical relationship between you and Aevua, our Medical Director, or any of our clinical staff.

A formal patient-provider relationship is established only when:

1. You attend an in-person consultation at our New Jersey facility

2. Our Medical Director or authorized practitioner performs a Good Faith Exam

3. You execute all required informed consent documentation

4. Treatment is scheduled or initiated under the direct supervision of licensed clinical personnel

Until such time as a formal relationship is established through the above process, no duty of care exists, and you should not rely upon any Website content as personalized medical guidance.

4.3 Treatment Outcomes and Individual Variability

Aesthetic medicine is both an art and a science. Treatment outcomes are inherently variable and dependent upon numerous individual factors, including but not limited to:

• Baseline skin condition, type, and quality

• Age, genetics, and hormonal status

• Overall health and medical history

• Lifestyle factors (sun exposure, smoking, diet, stress)

• Adherence to pre-treatment preparation instructions

• Compliance with post-treatment care protocols

• Number of treatments received in a series

• Natural healing capacity and biological response

No Guarantee of Results: Aevua makes no guarantees, promises, or warranties regarding the specific results you will achieve from any treatment, product, or service. Before-and-after photographs, testimonials, and case studies presented on our Website or in our facility represent actual patient results but should not be interpreted as typical, average, or guaranteed outcomes.

Individual results will vary significantly. Some patients may achieve dramatic improvements, while others may experience modest or minimal changes. In rare cases, patients may experience no visible improvement or, despite all precautions, adverse reactions.

4.4 Potential Risks and Complications

All medical and aesthetic procedures carry inherent risks, regardless of the skill of the practitioner or the quality of the facility. Common risks associated with aesthetic treatments may include, but are not limited to:

• Temporary redness, swelling, bruising, or discomfort

• Skin sensitivity, irritation, or allergic reactions

• Hyperpigmentation or hypopigmentation

• Infection (bacterial, viral, or fungal)

• Scarring or textural changes

• Asymmetry or uneven results

• Unsatisfactory aesthetic outcome requiring revision

• Rare but serious complications specific to certain procedures

You will receive detailed, treatment-specific informed consent documentation that outlines the particular risks, benefits, alternatives, and expected outcomes associated with your chosen procedure(s). You are strongly encouraged to review this documentation carefully, ask questions, and ensure you fully understand all aspects before consenting to treatment.

4.5 Off-Label Use Disclosure

Certain treatments, medications, or devices may be used for purposes other than those specifically approved by the U.S. Food and Drug Administration (FDA). Such "off-label" use is legal, common, and appropriate when based on sound medical judgment and scientific evidence. However, you acknowledge that:

• Off-label use may have less extensive clinical data available

• Insurance coverage is generally not available for elective, off-label treatments

• You have been informed when a treatment involves off-label use

• Your informed consent documentation will specify off-label applications

4.6 Duty to Disclose

You have an affirmative duty to provide complete, accurate, and truthful information regarding:

• Your complete medical history and current health status

• All medications (prescription, over-the-counter, and supplements)

• Previous aesthetic treatments, surgeries, or procedures

• Known allergies or sensitivities

• Changes in health status between treatments

Failure to disclose relevant medical information may result in:

• Adverse reactions or complications

• Suboptimal treatment results

• Inability to hold Aevua liable for outcomes related to non-disclosure

• Termination of your patient relationship

 

5. ESTABLISHMENT OF PATIENT-PROVIDER RELATIONSHIP

5.1 Good Faith Examination Requirement

In compliance with New Jersey Board of Medical Examiners regulations (N.J.A.C. 13:35-6.6), a bona fide patient-provider relationship must be established before the provision of certain medical treatments, particularly those involving prescription medications, controlled substances, or invasive procedures.  A patient-provider relationship is established only after:

1. An in-person consultation at our New Jersey facility

2. A Good Faith Examination (GFE) performed by a licensed provider

3. Execution of all required informed consent documentation

4. Scheduling or initiation of treatment under clinical supervision

Telemedicine may not be used to satisfy the GFE requirement for injectable treatments, device-based procedures, or any service requiring an in-person assessment under N.J.A.C. 13:35-6.6.  All clinical decisions are made solely by licensed medical professionals, not by Aevua as a business entity.

A "Good Faith Exam" (GFE) includes:

• Medical History Review: Comprehensive documentation of your health history, current medications, previous treatments, allergies, and relevant medical conditions

• Physical Assessment: In-person evaluation of the treatment area(s), including visual inspection, palpation, and any necessary diagnostic assessments

• Risk Assessment: Evaluation of contraindications, potential complications, and suitability for proposed treatments

• Treatment Planning: Development of a personalized treatment plan addressing your specific concerns and aesthetic goals

• Informed Consent Process: Detailed discussion of treatment options, risks, benefits, alternatives, and expected outcomes

5.2 Initial Consultation Process

All new patients and existing patients seeking a new category of treatment must undergo an initial consultation that includes:

Step 1: Intake Documentation

• Completion of comprehensive medical history forms

• Review and signing of HIPAA Notice of Privacy Practices

• Acknowledgment of these Terms and Conditions

• Photography consent (if applicable)

Step 2: Clinical Assessment

• Consultation with our Medical Director or authorized advanced practice provider (Nurse Practitioner or Physician Assistant under physician supervision)

• Discussion of aesthetic concerns and treatment objectives

• Examination of relevant anatomy and skin characteristics

• Review of medical contraindications or risk factors

Step 3: Treatment Planning

• Customized treatment recommendations

• Discussion of alternatives and combination approaches

• Realistic expectation-setting regarding outcomes

• Timeline and maintenance requirements

Step 4: Informed Consent

• Detailed review of treatment-specific consent forms

• Opportunity to ask questions and voice concerns

• Voluntary, written consent prior to any treatment

5.3 Telemedicine Consultations

Aevua may offer telemedicine consultations for certain limited purposes, including:

• Follow-up assessments after in-person treatment

• Skincare regimen consultations

• Pre-treatment preparation guidance

• Post-treatment check-ins

However, telemedicine consultations cannot fully substitute for in-person examination for:

• Initial Good Faith Exams for new patients

• Assessment before injectable treatments

• Evaluation of potential complications

• First-time laser or device-based treatments

Telemedicine consultations are conducted in compliance with New Jersey telemedicine regulations (N.J.S.A. 45:1-62) and require:

• Secure, HIPAA-compliant video communication platforms

• Patient consent to telemedicine format

• Clear documentation in the medical record

• Availability of in-person follow-up if needed

5.4 Medical Director Oversight

All clinical treatments are performed under the oversight and supervision of our Medical Director, a physician licensed in the State of New Jersey. In accordance with N.J.S.A. 45:9-27.15, the Medical Director:

• Maintains ultimate authority over all clinical decisions

• Reviews and approves all treatment protocols

• Provides direct supervision or appropriate delegation to qualified personnel

• Remains accessible by electronic means during all clinical hours

• Conducts regular chart audits and quality assurance reviews

Certain procedures may only be performed by the Medical Director directly. Other procedures may be delegated to qualified Nurse Practitioners, Physician Assistants, or Registered Nurses working under appropriate standing orders and supervision protocols as permitted by New Jersey scope of practice regulations.

 

6. MEMBERSHIP PROGRAMS AND FOUNDING PHASES

6.1 Overview of Membership Structure

Aevua offers tiered membership programs designed to provide consistent aesthetic maintenance, exclusive benefits, and significant cost savings for committed clients. Membership tiers include:

Founding Phases (Limited Enrollment):

• Diamond Tier: Founding 150 (50% lifetime discount on Boutique Standard Rates)

• Platinum Tier: Founding 300 (40% lifetime discount on Boutique Standard Rates)

• Gold Tier: Founding 500 (30% lifetime discount on Boutique Standard Rates)

Standard Membership Tiers:

• Annual Diamond: 20% discount, 12-month commitment

• Monthly Platinum: 15% discount, month-to-month

• Monthly Gold: 10% discount, month-to-month

• Monthly Silver: 5% discount, month-to-month

• Custom Membership: Tailored packages based on individual needs

6.2 Founding Member Phase Structure

6.2.1 Limited Enrollment and Phase Caps

Founding Member status is strictly limited and available on a first-come, first-served basis at each Aevua location:

• Founding 150 (Diamond): Maximum 150 enrollees per location

• Founding 300 (Platinum): Maximum 150 enrollees per location

• Founding 500 (Gold): Maximum 200 enrollees per location

Once a Founding Phase reaches capacity at a specific location, it is permanently closed. No exceptions will be made, and no additional enrollments will be permitted at that discount level, even if current members cancel or forfeit their status.

6.2.2 Lifetime Discount Guarantee

Founding Members receive a perpetual percentage discount applied to all Clinical Services at Boutique Standard Rates for the life of their active membership. This means:

• Your discount percentage will never decrease

• The discount applies automatically to all eligible services

• Boutique Standard Rates may increase over time, but your discount percentage remains constant

• The discount is personal to you and non-transferable

6.2.3 Discount Application Rules

Eligible for Founding Discount:

• All Clinical Services at posted Boutique Standard Rates

• Most retail Boutique products (exclusions may apply)

• Treatment packages when purchased at regular pricing

Not Eligible for Founding Discount Stacking:

• "Flash Sales" or limited-time promotional pricing

• Third-party vendor promotions (e.g., manufacturer rebates)

• Gift certificates or value cards purchased at a discount

• Services already discounted through insurance, employer wellness programs, or other external sources

When both a Founding Member discount and a promotional price are available, you may choose whichever provides the greater savings, but discounts cannot be combined or "stacked" unless explicitly stated in the promotion terms.

6.2.4 Founding Member Commitment Terms

Diamond Founding Members (Annual Diamond):

• Initial Commitment: 12-month minimum commitment from enrollment date

• Auto-Renewal: Automatically renews annually unless canceled with 30-day written notice at no cost.

• Early Termination Fee (ETF): $300 if canceled before the initial 12-month commitment period ends

• Monthly Dues: 0 Fixed monthly membership fee (unless specified in your enrollment agreement)

Platinum and Gold Founding Members:

• Initial Commitment: 3-month minimum commitment from enrollment date

• Cancellation Notice: 30-day written notice required

• Termination Fee: $100 if canceled during the initial 3-month period

6.3 Membership Enrollment and Auto-Renewal

6.3.1 Enrollment Process

To enroll in an Aevua membership:

1. Complete the online enrollment form via the Member Portal or in-person enrollment

2. Select your desired membership tier

3. Provide payment method information (credit/debit card or ACH bank account)

4. Review and accept the Membership Agreement and these Terms

5. Authorize automatic recurring charges

6. Receive confirmation and welcome materials

6.3.2 Automatic Recurring Billing

By enrolling in any Aevua membership, you explicitly authorize us to automatically charge your designated payment method on a recurring basis according to your membership tier:

• Monthly Memberships: Charged on the same calendar day each month (or the nearest business day if that day does not exist in a given month)

• Annual Memberships: Charged annually on the anniversary of your enrollment date

You are responsible for:

• Maintaining a valid, current payment method on file

• Ensuring sufficient funds are available for each billing cycle

• Updating payment information if your card expires or account changes

• Notifying us immediately if unauthorized charges occur

 

AUTO-RENEWAL NOTICE:

Certain membership plans renew automatically and your designated payment method will be charged on a recurring basis until you cancel. You may cancel at any time by submitting a written request through the Member Portal, by email, or by mail. By enrolling, you affirmatively consent to automatic renewal and recurring charges.  By enrolling in a membership, you authorize Aevua to charge your designated payment method on a recurring basis in compliance with New Jersey’s Automatic Renewal Law.

 

6.3.3 Failed Payment and Account Suspension

If payment fails for any reason (insufficient funds, expired card, etc.):

• Day 1: Automated email notification sent requesting payment method update

• Day 7: Second notice sent; membership benefits temporarily suspended

• Day 14: Account placed on hold; inability to book appointments or access Member Portal

• Day 30: Membership subject to administrative cancellation; Founding Member status may be forfeited

We reserve the right to charge a failed payment processing fee of $25 for each unsuccessful payment attempt.

To reinstate a suspended membership, you must:

• Update your payment method

• Pay all outstanding balances, including late fees

• Pay a $50 reactivation fee (waived for first-time payment failures)

6.4 Service Credits and Rollover Policies

6.4.1 Monthly Service Credit Allocation

Certain membership tiers include monthly Service Credits, which represent a pre-allocated dollar value that can be applied toward eligible Clinical Services:

• Credits are deposited to your account on your monthly billing date

• Credits can be used for any eligible Clinical Service

• Credits cannot be redeemed for cash

• Unused credits roll over to subsequent months as long as membership remains active

6.4.2 Rollover Limitations

• Service Credits accumulated while your membership is active will roll over month-to-month with no expiration

• Upon membership cancellation or non-renewal, all unused Service Credits are forfeited and cannot be redeemed, refunded, or transferred

• If your account is suspended due to non-payment, credits will not accrue during the suspension period

6.4.3 "Buddy Pass" Gifting Program

Active members in good standing may gift unused Service Credits to a friend or family member ("Buddy Pass") under the following conditions:

• The recipient must complete all required intake forms and consultations

• The recipient must be medically eligible for the intended treatment

• Buddy Passes are subject to scheduling availability

• One Buddy Pass per membership per month

• The gifting member's account must be current (no past-due balances)

• The Buddy Pass recipient receives the service at the member's discount rate

Gift cards and prepaid services comply with New Jersey gift card laws, including prohibitions on expiration dates of less than 24 months (N.J.S.A. 56:8-110 et seq.).  All other membership terms from your original document remain in effect.

6.5 Membership Cancellation and Termination

6.5.1 Voluntary Cancellation by Member

To cancel your membership, you must provide written notice via one of the following methods:

• Submit a cancellation request through the Member Portal

• Email cancellation request to members@aevua.com

• Mail written cancellation to: Aevua Medical Spa, Attn: Membership Services, [Address], New Jersey [ZIP]

Notice Requirements:

• Founding Members and Annual Plans: 30-day advance written notice required

• Monthly Standard Members: 30-day advance written notice required

• Cancellation becomes effective at the end of the notice period

• Monthly charges will continue through the end of the notice period

6.5.2 Early Termination Fees

For Founding Members or Annual Diamond Members who cancel before completing their commitment period:

• Early Termination Fee: $300

• Founding Member "lifetime discount" spot is permanently forfeited

• The vacated Founding spot will be offered to the next person on the waitlist

• All services received to date will be re-calculated at current Boutique Standard Rates

• The difference between what you paid (with Founding discount) and what you would have paid (at Standard Rates) will be charged to your account

• Any resulting balance must be paid in full before final account closure

For Monthly Platinum, Gold, or Silver Members who cancel during a minimum commitment period (if applicable):

• Termination Fee: $100

• Fee is waived if canceling after the minimum commitment period has ended

6.5.3 Involuntary Termination by Aevua

Aevua reserves the right to terminate your membership immediately and without prior notice under the following circumstances:

• Violation of these Terms or any Additional Terms

• Abusive, threatening, or inappropriate behavior toward staff or other patients

• Repeated no-shows or late cancellations (three or more in a 12-month period for Founding Members)

• Failure to pay outstanding balances after repeated attempts to collect

• Providing false information on medical history or intake forms

• Misuse of Member Portal or website features

• Violation of our photography/recording policies

• Illegal activity on premises

In the event of involuntary termination:

• No refund of membership dues will be provided

• All unused Service Credits are forfeited

• Founding Member status is permanently revoked with no opportunity for reinstatement

• You may be prohibited from future enrollment in membership programs

• Outstanding balances remain due and payable

6.6 Pricing Stability and Rate Increases

6.6.1 Founding Member Rate Lock

Founding Members benefit from a rate-lock guarantee on their membership dues:

• Your monthly or annual membership fee will not increase for the first 36 months from enrollment

• After the initial 36-month period, membership dues may increase annually, but will not exceed the lesser of: (a) 5% per year, or (b) the Consumer Price Index (CPI) increase for the prior year

6.6.2 Standard Member Pricing

Standard (non-Founding) membership tier pricing is subject to change at any time with 30-day advance notice. Notice of membership fee increases will be provided via:

• Email to your address on file

• Member Portal notification

• Posted notice on the Website

You may cancel your membership without penalty within 30 days of receiving notice of a price increase.

 

7. APPOINTMENT POLICIES

7.1 Appointment Booking and Confirmation

7.1.1 Scheduling Methods

Appointments may be scheduled through the following channels:

• Member Portal (available 24/7 for registered members)

• Phone: (201) 540-9549 (during business hours)

• In-Person: At the conclusion of your visit, schedule your next appointment with front desk staff

• Email: manager@flawless.center (subject to availability confirmation)

7.1.2 Credit Card Requirement

All appointments require a valid credit or debit card on file to reserve your time slot. By providing payment information, you authorize Aevua to charge applicable fees for:

• No-show fees

• Late cancellation fees

• Service deposits (if applicable)

• Outstanding balances from services rendered

7.1.3 Appointment Confirmation

You will receive appointment confirmation via:

• Email confirmation sent immediately upon booking

• SMS text reminder 48 hours before your appointment (if you've opted in)

• SMS text reminder 24 hours before your appointment (if you've opted in)

You are responsible for confirming your appointments through the automated confirmation system. Failure to confirm may result in automatic appointment cancellation, and your time slot may be released to other patients.

7.2 Cancellation and Rescheduling Policy: The "24-Hour Rule"

Aevua values your time and the time of our clinical practitioners. To ensure optimal scheduling efficiency and respect for all patients, we enforce a strict 24-Hour Cancellation and Rescheduling Policy.

7.2.1 Advance Notice Requirement

You must provide a minimum of 24 hours' advance notice to cancel or reschedule any appointment. The 24-hour period is calculated from your originally scheduled appointment time, not from the time you provide notice.

Example: If your appointment is scheduled for Tuesday at 2:00 PM, you must cancel or reschedule by Monday at 2:00 PM to avoid late cancellation fees.

7.2.2 How to Cancel or Reschedule

• Preferred Method: Member Portal (available 24/7, instant confirmation)

• Phone: [Phone Number] (during business hours; voicemail accepted after hours but timestamp determines whether notice is timely)

• Email: appointments@aevua.com (timestamp of received email determines compliance with 24-hour rule)

Note: Text messages (SMS) are not accepted as official cancellation notice.

7.2.3 Late Cancellation Fees

For Standard Members and Non-Members:

• Cancellations made with less than 24 hours' notice will incur a $50 Late Cancellation Fee

• Alternatively, if a service deposit was paid, the deposit will be forfeited

For Founding Members (Diamond and Platinum):

• Founding Members receive one (1) "Grace Cancellation" per calendar year

• The first late cancellation in a calendar year is waived as a courtesy

• Subsequent late cancellations will result in: (a) forfeiture of Service Credits equal to the value of the scheduled appointment, OR (b) a $50 fee to preserve your Service Credits

• Grace Cancellations reset annually on January 1st and do not carry over year-to-year

7.3 No-Show Policy

7.3.1 Definition of No-Show

A "No-Show" occurs when you:

• Fail to arrive for a scheduled appointment without any prior notice

• Cancel your appointment less than 2 hours before the scheduled time

• Arrive more than 15 minutes late, and the practitioner determines treatment cannot be safely or adequately completed in the remaining time

7.3.2 No-Show Fees

For All Patients:

• No-shows will be charged the greater of: (a) 50% of the scheduled service's full retail value, or (b) $100

• Fees are automatically charged to the payment method on file

• No-show fees are non-refundable

7.3.3 Repeated No-Show Consequences

Three (3) No-Shows within any 12-month period will result in:

• For Founding Members: Permanent revocation of Founding Member status, including loss of lifetime discount percentage and priority booking privileges

• For All Members: Requirement to pre-pay in full for all future appointments

• Potential Account Termination: At Aevua's discretion, repeated no-shows may result in termination of your patient relationship and prohibition from future appointments

7.4 Late Arrival Policy

7.4.1 Grace Period

We understand that unexpected delays occur. A grace period of up to 10 minutes is provided as a courtesy, subject to practitioner availability and schedule constraints.

7.4.2 Arrivals 11-15 Minutes Late

• Treatment will be provided for the remaining available time

• You will be charged the full service price

• Shortened treatments may result in suboptimal outcomes

• Practitioner may recommend rescheduling if adequate treatment cannot be provided in the time remaining

7.4.3 Arrivals More Than 15 Minutes Late

• Appointment will be treated as a Late Cancellation or No-Show (depending on severity of lateness)

• Practitioner has sole discretion to proceed with a shortened treatment or reschedule

• Applicable late cancellation or no-show fees will apply

• Service Credits (if applicable) may be forfeited

7.4.4 Impact on Subsequent Appointments

To maintain our schedule and respect other patients' time:

• Late arrivals will not cause delays to subsequent appointments

• If your lateness impacts our ability to deliver the full, safe treatment, rescheduling is mandatory

• Repeated late arrivals may result in pre-payment requirements or scheduling restrictions

7.5 Appointment Preparation Requirements

To ensure safe, effective treatment and optimal outcomes, you must adhere to all pre-treatment instructions provided by your practitioner. Failure to properly prepare may result in appointment cancellation, rescheduling, or suboptimal results.

7.5.1 General Preparation Requirements

For All Appointments:

• Arrive with clean skin (free of makeup, lotions, perfumes, or other topical products unless otherwise instructed)

• Avoid sun exposure and tanning for at least 2 weeks prior to laser treatments

• Discontinue certain medications or supplements as directed (e.g., blood thinners, retinoids)

• Hydrate adequately, especially before injectable or IV treatments

• Eat a light meal before appointments to prevent lightheadedness

For Laser Hair Removal:

• Shave treatment area(s) 12-24 hours before appointment

• Do NOT wax, pluck, or use depilatory creams for 4-6 weeks before treatment

• Avoid retinoids or exfoliating acids for 3-5 days before treatment

For Injectable Treatments (Botox, Fillers):

• Discontinue blood-thinning medications and supplements (e.g., aspirin, ibuprofen, fish oil, vitamin E) 7-10 days prior if medically safe to do so

• Avoid alcohol for 24-48 hours before treatment to minimize bruising

• Arrive with clean, makeup-free skin

For Chemical Peels and Microneedling:

• Discontinue retinoids, AHAs, BHAs for 5-7 days before treatment

• Avoid waxing or other irritating procedures for 1 week before treatment

• Pre-treatment skin priming may be required (specific products will be recommended)

7.5.2 Failure to Prepare Properly

If you arrive unprepared for your appointment (e.g., unshaven for laser hair removal, wearing makeup for a chemical peel):

• Option 1: Treatment will be postponed, and late cancellation fees will apply

• Option 2: We may accommodate you if time permits (e.g., providing makeup removal or shaving services), but this may shorten your treatment time or incur additional preparation fees

• Repeated failure to follow preparation instructions may result in scheduling restrictions

7.6 Children and Guests Policy

7.6.1 No Children Under 12

For the safety and comfort of all patients and to maintain a tranquil, professional environment:

• Children under the age of 12 are not permitted in the facility, including in waiting areas, treatment rooms, or consultation spaces

• This policy applies at all times, with no exceptions

• We understand this may create challenges for parents and apologize for any inconvenience

Exceptions: Minors aged 12-17 who are patients themselves and are accompanied by a parent or legal guardian for their own treatment.

7.6.2 Guest Policy in Treatment Rooms

To comply with HIPAA regulations (45 C.F.R. § 164.530) and maintain patient privacy and safety:

• No guests, friends, family members, or companions are permitted in treatment rooms during another patient's treatment

• Exceptions may be made for: (a) a support person for a patient with a disability, (b) a legal guardian for a minor patient, or (c) a translator for a patient with limited English proficiency

• Any exception must be approved in advance by the treating practitioner

7.6.3 Service Animals

Service animals are welcome in accordance with the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq. However:

• Emotional support animals (ESAs) or pets are not permitted

• Service animals must remain under the handler's control at all times

• Service animals may be excluded from sterile or treatment areas if their presence would fundamentally alter the nature of services or pose a direct threat to health and safety

 

8. PAYMENT TERMS AND FINANCIAL POLICIES

8.1 Accepted Payment Methods

Aevua accepts the following forms of payment:

Credit and Debit Cards:

• Visa

• MasterCard

• American Express

• Discover

Alternative Payment Methods:

• CareCredit (medical financing)

• ACH Bank Transfer (for membership recurring billing)

• Cash (in-person only)

• FSA/HSA cards (for qualifying services; patient responsible for determining eligibility)

Not Accepted:

• Personal checks

• Third-party checks

• Money orders

• Cryptocurrency

8.2 Credit Card Processing Fees

To offset the costs associated with credit card processing:

• A 4% processing fee will be added to all credit card transactions

• A 5% processing fee will be added to all CareCredit financing transactions

• No processing fees apply to cash payments, debit card payments, or ACH bank transfers

These fees are clearly disclosed at checkout and on your itemized receipt.

8.3 Payment Timing and Pre-Payment Requirements

8.3.1 General Payment Policy

Payment is due at the time services are rendered. For Boutique product purchases, payment is required at the time of purchase (online or in-person).

For patients with a history of missed appointments, late cancellations, or payment issues, Aevua reserves the right to require:

• Full pre-payment for scheduled services

• Credit card authorization hold prior to appointment

• Prepaid package purchase before scheduling

8.3.2 Membership Billing

Membership dues are charged automatically on a recurring basis according to your membership agreement:

• Monthly memberships: Charged monthly on your enrollment anniversary date

• Annual memberships: Charged annually on your enrollment anniversary date

Service Credits included in your membership are deposited to your account on each billing cycle and can be used toward eligible services. Any service costs exceeding your available Service Credits will be charged to your payment method on file at the time of service.

8.4 Pricing and Price Changes

8.4.1 Pricing Accuracy

While we make every effort to ensure pricing accuracy on our Website and in printed materials:

• Prices are subject to change without notice

• In the event of a pricing error, we reserve the right to cancel orders or refuse service

• If an error results in overcharging, we will refund the difference

• If an error results in undercharging, we reserve the right to request additional payment or cancel the transaction

8.4.2 Member vs. Non-Member Pricing

Pricing differs based on membership status:

• Non-Members: Pay full Boutique Standard Rates

• Members: Receive tier-specific percentage discounts applied to Boutique Standard Rates

• Founding Members: Receive lifetime percentage discounts (50%, 40%, or 30%) applied to Boutique Standard Rates

To receive member pricing, you must be logged into your Member Portal account at checkout (online) or your account must be pulled up by front desk staff (in-person).

8.4.3 Package Pricing

Multi-session treatment packages (e.g., 6-session laser hair removal package) are offered at a discounted rate compared to single-session pricing. Package purchase terms include:

• Packages are non-refundable but may be transferred to other services of equal or greater value

• Packages do not expire but must be used while your membership (if applicable) remains active

• Packages may not be shared or transferred to other individuals

• Package sessions must be completed according to recommended treatment intervals for optimal results

8.5 Sales Tax

In accordance with New Jersey sales tax law (N.J.S.A. 54:32B-1 et seq.):

• Medical services provided by or under the supervision of a licensed physician and intended to treat a medical condition are generally exempt from New Jersey Sales Tax

• Elective cosmetic services that are not medically necessary are subject to New Jersey Sales Tax at the current rate (currently 6.625%)

• Retail Boutique products are subject to New Jersey Sales Tax

Aevua will automatically calculate and collect applicable sales tax on taxable transactions. You are responsible for any additional taxes that may apply based on your jurisdiction.

If you believe you have been charged sales tax in error, please contact our billing department within 30 days of the transaction.

8.6 Outstanding Balances and Collections

8.6.1 Payment Due Date

All invoices and statements are due upon receipt unless alternative arrangements have been made in writing.

8.6.2 Late Payment Consequences

Accounts with outstanding balances for more than 30 days may be subject to:

• Suspension of Member Portal access

• Inability to schedule future appointments

• Suspension of membership benefits (if applicable)

• Late payment interest charges of 1.5% per month (18% annual percentage rate) or the maximum rate permitted by New Jersey law, whichever is less (N.J.S.A. 2A:18-16.1)

8.6.3 Collection Agency Referral

Accounts with balances outstanding for more than 90 days may be referred to a third-party collection agency. In such cases:

• You will be responsible for all collection costs, including agency fees and reasonable attorney's fees

• Your account will be permanently terminated

• Delinquent accounts may be reported to credit bureaus, which may negatively impact your credit score

• You will be prohibited from scheduling future appointments or enrolling in membership programs

8.6.4 Disputed Charges

If you dispute a charge, you must notify us in writing within 30 days of the transaction date. Provide:

• Detailed description of the disputed charge

• Reason for the dispute

• Supporting documentation (if applicable)

We will investigate and respond within 30 business days. During the investigation, collection activities on the disputed amount will be paused.

8.7 Chargebacks

A "chargeback" occurs when you dispute a charge with your credit card issuer, resulting in reversal of payment. Chargebacks have serious consequences and should only be initiated for legitimate fraud or unauthorized charges.

8.7.1 Improper Chargebacks

If you initiate a chargeback for services that were properly rendered or products that were properly delivered:

• We reserve the right to immediately terminate all pending services and memberships

• Your account will be permanently closed

• We may pursue all available legal remedies to recover the chargeback amount, plus chargeback fees, administrative costs, and legal fees

• Improper chargebacks may constitute fraud and can be prosecuted

8.7.2 Proper Dispute Process

Before initiating a chargeback, please contact us directly to resolve billing concerns. Many issues can be quickly resolved through direct communication.

If you believe a charge is fraudulent or unauthorized, contact us immediately at billing@aevua.com or [Phone Number].