Refund Policy

REFUND AND CANCELLATION POLICIES

 

1. Clinical Services Refund Policy

1.1 No Refunds for Services Rendered

All sales of clinical services are final. Once a service has been performed, no refunds will be issued, regardless of satisfaction with results.

Aesthetic medicine is inherently subjective, and individual results vary significantly based on biological factors outside our control. By consenting to treatment, you acknowledge that:

• Results cannot be guaranteed

• You have reviewed before-and-after photos that represent a range of possible outcomes

• You have had the opportunity to ask questions and discuss realistic expectations

• You understand that additional sessions or revision treatments may be necessary

1.2 Dissatisfaction and Corrective Treatments

If you are dissatisfied with treatment results, we offer a "Correction Assessment" within 14 days of treatment:

• Schedule a no-charge follow-up consultation with your treating practitioner

• The practitioner will assess whether corrective treatment is appropriate (e.g., additional neurotoxin to address asymmetry)

• Corrective treatments may be provided at no charge or reduced cost, at the practitioner's discretion

• Corrective treatments do not constitute an admission of error or liability

• Monetary refunds will not be issued, even if corrective treatment is provided

Timeframe for Correction Requests:

• Neurotoxin (Botox/Dysport): Within 14 days of treatment

• Dermal Fillers: Within 21 days of treatment

• Laser treatments: Within 30 days of treatment

• Chemical peels: Within 14 days of treatment

Requests made outside these windows may not be eligible for corrective treatment.

1.3 Free or Promotional Services

For services received as part of promotional offers, membership perks, or complimentary add-ons:

• All paid services must be completed before complimentary services

• Complimentary services have no monetary refund value

• Membership Service Credits must be used before "free" promotional services

 

2 Membership Dues Refund Policy

2.1 No Refunds on Membership Dues

Membership dues (monthly or annual fees) are non-refundable under all circumstances, including but not limited to:

• Voluntary cancellation

• Relocation to an area not served by Aevua

• Dissatisfaction with services

• Change in financial circumstances

• Medical conditions preventing treatment

• Involuntary termination due to policy violations

2.2 Pro-Rated Refunds Not Provided

If you cancel your membership mid-cycle:

• You will not receive a pro-rated refund for the unused portion of the month or year

• Your membership benefits will remain active through the end of your paid period

• No partial refunds will be issued

 

3. Pre-Paid Packages and Service Credit Refund Policy

3.1 No Cash Refunds for Packages

Pre-paid treatment packages (e.g., 6-pack of laser hair removal sessions) are non-refundable for cash. However, unused package sessions may be:

• Transferred to other services of equal or greater value within Aevua's service menu

• Retained indefinitely (packages do not expire) for future use

• Gifted to an immediate family member (spouse, parent, sibling, child) with advance approval and completion of all necessary intake forms by the recipient

3.2 Service Credit Forfeiture Upon Cancellation

Membership Service Credits are forfeited upon membership cancellation or non-renewal:

• No refund or cash value will be provided for unused credits

• Credits cannot be transferred to another individual

• Credits cannot be "cashed out" or exchanged for Boutique products

Exception: If Aevua discontinues operations or closes the location where you are a member, unused Service Credits will be refunded at a rate of $0.50 per $1.00 of credit value.

 

4. Boutique Product Return and Refund Policy

4.1 Unopened Product Returns

Medical-grade skincare and wellness products may be returned under the following conditions:

• Products must be unopened and unused

• Original packaging must be intact (no damage, tampering, or removal of seals)

• Products must be returned within 14 days of purchase

• Original receipt or proof of purchase must be provided

 

Refund Method:

• Full refund to original payment method, or

• Boutique Credit (your choice)

4.2 Opened or Used Products

For health, safety, and regulatory reasons, opened or used skincare products cannot be returned or refunded, even if unused portions remain.

Exception for Allergic Reactions: If you experience a documented allergic reaction to a Boutique product:

• Contact us within 48 hours of the reaction

• Provide photographic documentation of the reaction (if possible)

• Schedule a consultation with our clinical team for assessment

• We may, at our discretion, offer an exchange for an alternative product or Boutique Credit

 

This exception applies only to genuine allergic reactions (hives, swelling, severe irritation) and does not apply to:

• Normal adjustment periods or "purging"

• Mild redness or tingling (expected with active ingredients)

• Dissatisfaction with scent, texture, or cosmetic elegance

4.3 Damaged or Defective Products

If you receive a product that is:

• Damaged during shipping

• Defective or expired

• Incorrect item (not what you ordered)

 

Contact us within 7 days of delivery. Provide:

• Order number

• Photographs of the damaged/defective product

• Description of the issue

 

We will provide, at our discretion:

• Full refund to original payment method

• Replacement product shipped at no charge

• Boutique Credit for the purchase amount

 

4.4 Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Gift cards or gift certificates

• Promotional or sample-size products received free of charge

• Clearance or discontinued items (marked "Final Sale")

• Digital products or online courses (once accessed)

 

5. Chargeback and Refund Request Procedures

5.1 Refund Request Process

To request a refund for an eligible item:

1. Contact us within the applicable return window

2. Provide order/transaction details

3. Explain reason for return

4. Obtain Return Merchandise Authorization (RMA) number (if applicable for product returns)

5. Return product (if applicable) to: Aevua Medical Spa, [Address], New Jersey [ZIP]

Refunds are typically processed within 10-14 business days of receipt of returned merchandise or approval of refund request.

5.2 Do Not Initiate Chargebacks

Before initiating a credit card chargeback, please contact us directly to resolve any billing disputes. We are committed to working with you to address legitimate concerns.

 

Chargebacks have serious consequences (see Section 8.7) and should only be used for fraudulent or unauthorized charges, not for disputes over services rendered or dissatisfaction with results.